Frequently asked questions to Mystater
With MyStater, you can make fast, easy, and secure international transfers at a low cost. Exchange over 30 currencies, including popular options like IDR, USD, PHP, and GBP, all at rates that consistently beat those of major banks.
Our mission is to keep transfer fees as low and competitive as possible, so if you're sending money regularly, you won't have to worry about excessive charges.
Most global transfers arrive within 1-2 business days, often in just hours. With real-time tracking in the app, you’ll always know where your money is, with no more waiting or worrying.
We conduct security checks for all international transfers to ensure safety and compliance. For larger amounts, additional checks may be required, which can take longer. We aim to make this process as quick as possible, and here are some tips to help speed things up.
Ordering, activating, and spending with MYS card
You can use your "MYS" card anywhere debit cards are accepted. If you're traveling abroad, check here for details on where it works, online payments, and cash withdrawals.
Your "MYS" card payment can be declined for a number of reasons — we’ll usually send you a notification explaining why.
You can temporarily freeze your card to prevent anyone from using it, or you can replace it to get a brand new card.
For eligible countries, you can pay an extra fee for expedited delivery and a tracking number.