serve quality banking solution
FAQ & answers
How do I open an account?
Opening an account takes just a few minutes:
Download our app or sign up online
Provide basic personal details
Verify your identity with a government-issued ID and selfie
Once approved, you can start using your account immediately.
Download our app or sign up online
Provide basic personal details
Verify your identity with a government-issued ID and selfie
Once approved, you can start using your account immediately.
Are there any monthly or hidden fees?
We believe in transparent pricing. Most of our core services are free, including account opening and standard transfers. Any applicable fees (e.g., for international transfers, premium features) are clearly listed in our pricing section.
What do you do to prevent fraud and money laundering?
We comply with global Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. This includes identity verification, transaction monitoring, and reporting suspicious activity to relevant authorities. Your security is our top priority.
How can I contact support if I need help?
Our customer support team is available 24/7 via in-app chat, email at manager@mystater.com. We also have a help center with guides, tutorials, and troubleshooting tips.
Ask us directly
